After speaking with one of our representatives to determine which medication(s) you are applying for, we will mail, fax, or e-mail you the following:

• Program application(s)
• Member questionnaire, which must be filled out completely.
• A Contractual Agreement that explains our services
• Form for Client Payment
• Proof of income must be sent back to us with all of the above forms, which can be any of the following:
  • U.S. Income Tax Return
  • IRS Form 1040, 1040A, 1040EZ, 1040NR, or 1040PR.
  • W-2
  • A copy of a Social Security/Disability Monthly Check or award letter
  • Benefit Statement
  • 1099
  • Or a copy of a recent pay stub(s) (a month's worth)

There is a portion on the program application form, as it will be explained to you by one of our representatives, which must be filled out by your prescribing physician.

Once you have that completed, you the patient must complete and answer (1) the Member Questionnaire form, (2) TPHI's contract explaining our services, and (3) the Patient Payment form.

There is an initial one-time $25 processing fee that will be charged to your credit or debit card for our starting services, and this is also to insure that we have access to your quarterly (or monthly for select PAP's) payments once you're approved for any program.

This is where we step in and go to work for you. You can either mail or fax your completed paperwork to the number or address listed on our website or contract (we strongly recommend faxing the paperwork so we can expedite your paperwork by reviewing, completing, and editing your application), and we will send your paperwork off to the pharmaceuticals to wait for approval or denial into a program.

TPHI can almost 100% guarantee that your paperwork, once it leaves our hands and reaches the pharmaceutical review board, will have zero errors and your application will not be denied because of an incomplete form. We will notify you by e-mail or phone (if preferred) as to your status of enrollment.

If you are denied by any or all of the programs for medication, we will contact you and explain the reasoning, other than the initial $25 processing fee you already paid. Your paper work will be shredded in accordance with HIPAA, and no other services will be charged. That's right; YOU WILL NOT BE REQUIRED TO MAKE ANY OTHER PAYMENT.

Once you’re approved for any of the programs you applied for, TPHI will notify you and inform you of the expected delivery of your medication.

It is important to note!!!! All medication is shipped to the address that your prescribing physician uses and lists in the physician portion of the application that they filled out. If you have an issue with the address, please speak to a TPHI representative before you mail or fax all the required paperwork that must be filled out by you. Because of the founders' experience in the industry, special accommodations can be made for shipments of your medications between you and your doctor.

It is also important to note that TPHI is not responsible for shipments of your medications, but do note that if your medication is mishandled, destroyed, or lost, some programs offer a replacement order, which we will request and submit on your behalf, as long as TPHI is notified of the misconduct.

When you are approved for a program, you will receive either a 30 day, 90 day, or 120 day (1, 3, or 4 month) supply of the medication you applied for and are eligible for either 11, 3, or 2 refills (a TPHI Rep will inform you how your medication is dispensed).

We will then charge your credit or debit card $50 for each month's supply of medication you receive, only after you've been approved for a program. This is why the payments will be made for most programs either quarterly or each third of the year, and will only be charged after confirmation that a shipment of a 30 day, 90 day, or 120 day supply of your prescription has been sent out.

 We will place all refills for you, and notify you when an order has been placed.

The refills for most accounts we manage, will either be a 30, 90, or 120 day supply and will be shipped to the same address as your last shipment.

If your refills are mishandled, destroyed, or misplaced, good news is that most programs still offer replacement orders. As stated before, TPHI is not responsible for the misconduct of your medication and must be notified of any misconduct so we can start working on getting a replacement order for you. When a refill order has been placed and we receive confirmation from the pharmaceutical company that the a shipment has gone out, we will charge your credit card only $50 for each month supply you receive , no matter how many programs you’re enrolled in.

The total cost for membership and approval into any of the patient assistance programs is $625 for the year no matter how many prescriptions you are receiving assistance.  The $625 charge is broken down into a onetime $25 administrative/processing fee, and $50 charge for each month supply of medication you receive, which is only charged to your credit/debit card once a shipment of medication has been sent out. 

When your last shipment has been sent out, TPHI will notify you that in order to receive any more shipments of medication, a new application has to be completed.

At your request, we will send you a brand new application and forms and begin the process again for you at step 1.

You will not be charged any fees other than the $50 charge for each month's supply of your medication, which is only after you have been approved and re-enrolled in a patient assistance program. Some applications just need to be re-dated and signed by your doctor, and we will make sure that everything is done on your behalf.

So, as you can see, once you submit the paperwork back to us for processing:

• We will deal directly with the pharmaceuticals on your behalf.
• We will inform you as to whether or not you are approved for one or multiple programs.
• We will also track your medication.
• We will inform your doctor’s office that medication has been sent.
• We will take care of replacement orders if your medication is mishandled.
• We will place and notify you of all refills.
• And at your request, we will start a brand new enrollment year at the end of your program year.

And all you have to do is pick up your medication and enjoy the savings!