Frequently Asked Questions and Answers:

Q: What exactly is a patient assistance program, and how does it work?

A: Patient assistance programs, created by pharmaceutical companies, help patients who otherwise couldn’t afford their prescription medications. These programs typically cover costly or life-saving drugs, even for individuals with limited or no insurance coverage. Through federal tax incentives, pharmaceutical companies can offer medications at a discounted rate—or even free—to those who meet specific guidelines.

Q: Is the initial phone consultation free?

A: All phone calls—advice or initial consultations—are free unless you choose our one-time consultation service (which occurs only if a representative confirms it’s your best option). You’ll only be charged once you authorize T.P.H.I. to start the application process and return the required paperwork.

Q: What is the total cost of the program for the year, and how am I charged for TPHI’s services?

A: 

• Initial Processing Fee: $25 for filing your application.
• Approved Programs (TAM): If approved, you’ll pay $50 per month for each supply, for up to 5 prescriptions —totaling $625 for your first enrollment year.
• One-Time Consultation (PAM): $75 total, made up of the $25 processing fee plus a $50 consultation fee, charged only if you’re approved and choose to manage your own account.
• Denied Applications: If denied for all programs, you pay only the $25 processing fee.

Q: Do I need to be prescribed the medication before I apply for it?

A: Yes, program applications serve as prescriptions. A licensed healthcare provider must fill out the medication section just like a standard prescription form.

If you don’t see your medication on our list, consult your physician about switching or getting a new prescription. Once prescribed, we can proceed with our services.

Q: What are the primary benefits of our services, or why choose T.P.H.I.?

A: 

• Minimized Human Error
  We handle the entire application process so you don’t have to worry about mistakes that often lead to denials.

• Flat Monthly Rate
  We reduce potentially expensive prescriptions to one low monthly fee, no matter how many medications or programs you have.

• Expert Guidance
  Our industry experience helps us navigate complex federal laws and financial guidelines, ensuring the highest chance of approval.

• Support for Healthcare Providers
  We manage your account and refills, removing extra work from busy provider schedules and preventing missed orders.

• Full-Service Representation
  We communicate directly with pharmaceutical companies, update you and your provider on shipment dates, handle refills and replacements, and start new enrollment cycles at no extra cost.

Q: Does the medication have to be delivered to my doctor’s office? Is there any way it could be sent to my house instead?

A: Most prescriptions are shipped to your healthcare provider, though a few can be delivered directly to you. We’ll discuss any exceptions during your consultation.

However, certain medications carry legal or temperature-control requirements, so direct delivery requests aren’t always granted.

Q: If I’m already approved for a medication and I’m newly prescribed a medication on the same or different program, is there any additional cost, and how would this procedure take place?

A: We’ll submit a new application on your behalf, even if it’s for a different program. If the medication falls under a program you’re already approved for, we’ll align your refill and new submission with your current enrollment cycle—at no extra cost.

We’re here to help you further ease the financial burden of your prescriptions.